Worldwide Delivery

Spell collaborates worldwide with a selected network of specialized interior design shops. 
They will offer you advice and think along with you for setting up an overall concept for your surroundings, if desirable. 
If you don't have a dealer nearby, or you wish to order Spell products online, then you can do this directly from us. 

We ship worldwide except of the countries where Spell has an exclusive distribution agreement. For the country overview where we do ship straight away have a look at the drop-down menu in the ordering process. We will keep adding more countries with time, but if your country is not listed please contact us.

Delivery Times

From the moment we receive your payment, we will do everything we can to deliver your items in a timely fashion. Items in stock will have a delivery time of 4-5 working days. An estimate of the expected delivery time can be found at each item on the product page at the Spell Store.

During the order process the availability of all objects is shown. Goods, which are in stock, are generally dispatched with 48 hours of completion of the order and payment process. A majority of our products is available in the most popular versions for immediate dispatch, all other items have to be produced to your individual specifications.

On Demand Items

These items will be made specifically for you and therefore may take longer, 6-8 weeks. For On demand items we are unable to offer refunds or exchanges. This includes all on demand items as well as orders that have been placed into production as per the customer's individual specifications: eg. A specific finish or  tailored dimension.

Payment Methods

Spell offers the following payment options:
- PayPal, During the payment process you will be re-directed to PayPal and can process the payment.
  Your PayPal account will be charged at the end of the order process.
- Visa, Mastercard and American Express
- Ideal, mainly for customers in the Netherlands
- Payment in advance (through bank transfer)

VAT & TAXES

Deliveries to private customers within the EU are liable for Dutch VAT (current rate 21%).
Companies with a valid VAT ID can order free of Dutch VAT. Please add your VAT number to the relevant box during the order process. Further costs, including any customs taxes or local VAT, are not included and are calculated by the local customs authorities based on the value and nature of the goods. These costs are to be paid directly to the local authorities. In general customs duty is not charged as the majority of our products are produced in the EU. We do however recommend that all customers in non-EU countries check with their respective authorities before ordering. The taxable value is defined by the value of the goods, the shipping costs and all payable taxes.

Charges such as import duties or during import declaration are for the buyers expense. Business and individual clients should acknowledge the risk of international shipment. Shipments of large items or bigger quantities outside the European Union require a Customs broker and ISF procedure to declare the goods in your country. 

Please check with your local customs office for exact information.

Shipping

Product prices listed on this website are inclusive of Dutch taxes but exclusive of Shipment costs. The Shipping costs are dependent on your delivery address. Shipment costs will be calculated in your shopping cart. Simply select your country from the drop-down menu in the shopping cart and add your ZIP/Postal Code.

Shipping Options

All orders are shipped by Road and/or Sea freight. Spell will select the best method of shipment for your items. All mentioned delivery/ ship times are approximate only. The Buyer may select alternate shipping method (e.g. air freight), this has to be mentioned during the checkout process in the Special Instructions box. Additional charges than those normally incurred by the Spell method of shipping will be at the Buyer's expense.  Spell will calculate and bill additional charges at the time of shipment. Complete shipping instructions should be given at the time the order is placed. These can filled-in the same Special Instructions box just before checkout. 

Spell will not be liable for delay in shipment, delivery of the order or for the damages claimed to the result from such delay. Buyer bears the risk of loss or damage during shipment.

Shipping Categories

Standard Shipping: All "small" packages that are under or equal to the weight of 30 kg.
Heavy Shipping: All "bigger" packages, which are heavier than the weight of 30 kg.
For example think about Coffee tables, solid timber tables and bigger sized furniture.

Shipping Costs

Shipping costs for consumers are applied to the country where you want to send your order based on the total amount of the purchase.

Group 0: Netherlands, Belgium, Germany.

Group 1: France, UK, Italy, Andorra, Luxemburg, Spain, Portugal, Denmark.

Group 2: Monaco, Czech Republic, Slovakia, Ireland, Hungary, Greece.

Group 3: Sweden, Switzerland, Norway, Finland, Slovenia, Estonia, Latvia, Lithuania, Romania, Croatia, Malta, Cyprus, Bulgaria, Ukraine.

Group 4: United States, Canada. 

For Trade purchases other conditions apply.

Showroom

You can visit our showroom in Arnhem only on appointment.
Contact us on: +31 (0)26 36 101 62 or info@spell-online.com

Price & Discounts

All the mentioned prices on the website include 21% VAT and are subject of writing or printing errors.
All offers are valid until the indicated expiry date and are subject to availability.

Solid Wood

The tops of the solid tables are made up of glued solid wood strips of varying widths.
Solid wood is particularly sensitive to fluctuations in temperature and humidity. The wood can then start to “work”, which in time can lead to small head and drying cracks.

Damage & Returns

Upon receipt of the goods please check the packaging for any obvious signs of damage and report this on the delivery note.
We advise when receiving damaged packaging, this not to accept from the carrier.

If received, please make pictures of the damaged parcel before you open it. Otherwise we are not able to claim an amount from the shipper for the damaged goods. Next, check the content for damage. Please email pictures of the package and the damaged goods to info@spell-online.com

Should upon unpacking the goods any previously undetected damage be found please contact us.
All damages must be reported within 7 days together with evident pictures. 

This can be notified by post or email to us. We will contact you within 48 hours after receiving your report.

Returns

Before returning any items please report our office first at (info@spell-online.com) that will organise the procedure.
All purchases can be returned within 14 days after you receive them. Should you be unhappy with the quality of the delivered goods, please inform us as soon as possible, quoting your order number as reference. We can then organize an exchange or return of the products. We can only accept returns without any signs of usage and in the original packing. If the goods are in any way damaged. We reserve the right to deduct an appropriate value from the refund. This right of return does not apply in the case of specially commissioned (colours or sizes) orders or in cases of reduced-price goods. 

All items require a return number so please call or email us before sending the item. We cannot be responsible for any returned items that are lost or damaged from the Post service. We strongly advise to use registered and insured delivery. We do not refund the costs of postage and packaging from the original order. Shipping costs for returning are for account of the customer.

Canceling

Cancelling an order is possible only when you contact us within 24h by phone or by email at info@spell-online.com.  Then we will confirm this cancelation to you by email. After 24hours it is not possible to alternate or change orders. With On Demand items (tailored dimensions, custom colours other than our standard collection) we are obligated to charge 100% of the amount of the invoice after the 24hours.

Spare Parts

Spell provides spare parts and/or can arrange a repair service.
Please contact us for full details. Please be aware, to ensure the correct spare part we require accurate information as to the product and its production year. In such cases photo often helps.

Newsletter

Spell launches new innovative products every year. With the newsletter we will keep you informed about all news and developments. From product launches, projects, fairs, ideas and more. You can signup to the Spell newsletter on the homepage (below) from the store. You will receive a Spell newsletter about 6 times in a year.

Disclaimer

The information on the Spell and Spell Store website is compiled with most care, but the accuracy and completeness cannot be guaranteed. The Spell Store provides through this website merely information about the products and services offered by Spell. Changes can be made without prior notice.

Spell Store accepts no liability for any malfunctioning of this website. Spell Store accepts no responsibility for errors and omissions in the information contained on the website of the Spell Store (technical) and rates. Colours on the screen may differ from the products colours in reality. Therefore, in doubt look ask for the used RAL colours.

Although the Spell Store is doing everything in its power to prevent abuse, the Spell and Spell Store is not liable for any information and / or messages that are sent over the Internet by users that make use of the website or the name of the brand Spell.

Terms & Conditions

Download the Spell Terms and Conditions in pdf.

Privacy & Cookies

1. Information provided by the customer to Spell-Online and the Spell-Store can used  for the following purposes:

1.a. The processing of the order.

1.b. The sending of one or more messages that relate to the order, but not limited to one, such as, an email with login details listed.

1.c. The (incidental) marketing a product, extra information, product care, etc., which spell-online thinks that it can contribute to the attention to a more successful website for the client.

2. Information supplied by the customer to Spell-online and Spell-Store will never be passed to third parties.

However, there are exceptions to this rule:

2a If a court order has been issued to provide data.

3. The data that the customer Spell provided will be stored in a secure environment.

4. The customer always has the ability to change the information given.

Spell can ask the client in such case to pass the amendment in a manner prescribed by Spell and in some cases, identification may be required.